Monday, 12 September 2016
Transport Minister Dean Nalder said Transperth scored six five-star ratings, and two four-star ratings in the eight category survey. Only one other rail operator achieved a five star rating.
"Train passengers are clearly very impressed with their services, including reliability, comfort of the trip, legibility of the ticketing system and cleanliness, with Transperth receiving a five star rating in each of these categories," Mr Nalder said.
The Canstar survey measured rail passenger satisfaction in Adelaide, Sydney, Brisbane, Melbourne and Perth.
"The survey shows people are reporting less crowding on services - that's a testament to our $244 million investment in new trains for the system," the Minister said.
"While there was a very small increase in some respondents not feeling safe at night, the Liberal National Government is keeping the network safe with more than 1,600 CCTV cameras at stations and thousands more inside buses and trains, as well as more than 250 fully trained security personnel.
"Perth's status as having one of the best networks in Australia is a testament to the hard work of all Transperth staff, from the overhead linesmen and track maintenance staff to customer service assistants and transit officers, train drivers and ticketing staff."
Each year, Transperth conducts a survey of more than 4,000 regular public transport users. The survey results will be released in coming weeks.
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